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Monday to Friday: 8.30 am to 6.00 pm
Practice Reception: Telephone 01865
263120
All new patients registered with the
practice will be asked to complete a
medical questionnaire and new
patient registration form. An
appointment will then be made with
the nurse for a New Patient
Registration examination. This
enables the nurse to carry out full
health screening, i.e. blood
pressure, weight, height, past and
present medical history and family
history. Please note that if you
fail to keep the appointment we will
not be able to register you. You may
indicate on your registration form
any preference for a particular
doctor, male or female, with the
practice.
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Please
click here if
you would like to download
our registration form
(
pdf file)
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Please
click here if
you would like to download
our questionnaire
(word doc.) |
When complete you
can:
NB You
will not actually be registered
until you attend at the surgery with
identification.
Please note that we do not
use email for consultations; only
for forms and prescriptions.
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We offer ten-minute surgery
appointments with the doctor. Each
doctor has his or her own consulting
times. All routine appointments must
be booked in advance. The
receptionist will ask you to give
brief details of your illness to
enable us to offer you the most
appropriate appointment. In order to
enable continuity of your care, we
ask you to see one regular doctor
wherever possible. Please remember
to telephone and cancel your
appointment if you no longer need
it.
On arrival at the surgery please
either check yourself in on the
Patient Check in Screen or give your
name to the receptionist. Please
note that if you are more than 10
minutes late for your appointment
you will be asked to re-book.
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If you need a home visit because you
are too ill to travel to the
surgery, please telephone before
10.30 am giving clear details of
your name, address and telephone
number. The receptionist will ask
you to give details of your illness
to help the doctor plan his visit.
Please tell the receptionist who is
your usual doctor.
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If you request an urgent medical
appointment the receptionist will
take your details and the Triage
Nurse will then telephone you and
either give you advice on the
telephone or arrange for you to come
to see her or a GP.
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If you are on long-term medication
you can get a repeat prescription by
marking the items you require on
your printed list of drugs (the
right hand side of your
prescription) and bringing it to the
surgery. You can also post or fax it
to us. We will have your new
prescription ready for collection in
two working days, or we can arrange
to send it direct to a local
chemist. A ‘Review Date’ on your
prescription means your doctor will
not issue another unless they have
seen you, or spoken to you on the
telephone before the date. Please
always check your review date and
allow yourself enough time.
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When booking an appointment with the
practice nurse, it is helpful if you
can state your reason for seeing her
so that we can book the appropriate
amount of time. For example, a blood
test, immunisations or contraception
appointment is 10 minutes long, but
if you need a dressing, both ears
syringed, a cervical smear or to
discuss your travel vaccinations we
need to book you 20 minutes. For
Travel Immunisations please see the
nurse at least 8 weeks before you
travel.
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If you have had a test done in the
practice your doctor or nurse will
advise you when to phone in for the
result – it usually takes a week for
most results to come through. Please
phone after 2.00 pm.
We will write to all patients with
the results of Cervical smear tests.
If you do not hear from us within 3
months from the test date, please
contact the practice.
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Please notify us immediately of any
change of address or telephone
number. This prevents problems when
sending you letters, making hospital
appointments and home visiting.
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All patients will be treated fairly
on the basis of need and not
discriminated against on the basis
of age, sex, race, religion,
disability or sexual orientation.
All complaints about the standards
of service will be investigated and
no one will be victimised because of
a complaint.
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The Patient Advice and Liaison
Services are a measure being
introduced by the government as part
of the NHS plan to improve the
experience of patients and their
carers.
Their functions are:
- To provide a
source of information about NHS
Services
- To address
patients ‘and their families’
concerns
- To resolve
day-to day- issues on the spot
PALS workers in GP practices will be
managing patient queries or dissatisfactions with services in a
more organised way and will have
access to the PALS network for
information and support.
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